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Position Summary with Job Responsibilities
The Customer Care Manager Position exists for securing & improving Tata Motors Service Business & Customer Satisfaction in the assigned Territory. This would be done through Channel Management by ensuring Workshop Profitability & Satisfaction and also Customer Delight –Both Customer Satisfaction & Dis-satisfaction Management by ensuring Aligned Network with Service Business Growth through Dealer Service in Inflow , Spare Parts Consumption , Process , Productivity & Service Marketing
Education
B Tech in Automobile or Mechanical
Work Experience
Minimum 3 years of experience in Automobile industry
Tata Motors Leadership Competencies
Developing Self and Others - Recognizing continuous development is essential for success and taking steps to develop self and helping others to excel
Leading Change - Recognizing the need for change, initiating and adapting to change
Driving Execution - Translating strategy into action and execution
Leading by Example - Encouraging and following ethical standards
Motivating Self and Others - Inspiring teams and individuals
Customer Centricity - Anticipating, understanding and focusing efforts on meeting the customer (stakeholders) needs or expectations
Functional Competencies
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