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Deputy General Manager - Learning & Development

Date: Feb 6, 2020

Position Summary with Job Responsibilities

Job Responsibilities:

Develop a comprehensive curriculum across the employee life cycle in the domain of Sales & Marketing and Customer Care  (within the span of Customer Excellence Academy namely, Pre-Sales, Sales and After-Sales) Across the commercial business CV (Domestic), PV (Domestic) International businessG

Work Experience

Minimum work experience (in years): 10 to 12  years in L&D / L & OD



ain understanding of the business and business model to conceptualize and design the learning offering in line with business requirements, and subsequently, monitor and measure relevant business impact.

Evaluate and diagnose emerging local needs and provide design, development and implementation support for launching interventions as per SLAs across various parts of the business within this domain

Offer support to various regions in implementing the Customer Excellence Curriculum developed for commercial units; highlight challenges and offer resolution with speed

Evaluate and diagnose emerging needs pertaining to, from different parts of the business and provide design, development and implementation support for launching interventions, aligned with relevant norms and standards (strong congruence between TNI / TNA and suitable functional interventions).  

Manage and augment the existing offerings of Customer Excellence Academy and continue to keep them contemporary by active check on the relevance, with respect to the future business trends. 

Provide an enhanced experience to participants, by leveraging mobile learning capabilities, video-based solutions and online analytics. Research the market for better learning technologies and practices that will simplify the deployment, and make development effective. 

Building strategic partnerships for bringing in external knowledge to add value to the Academy; empanel external partners as required for support with design and delivery of intervention

Benchmark learning practices with best-in-class learning organizations, and look at ways to address gaps. Research external best practices and benchmark other leading organizations to make strategic recommendations. 

Guide Business HR partners (BHR) and Shared services team (GDC) in implementation and act as a central point of contact for updates on progress in this domain


Tata Motors Leadership Competencies
Customer Centricity - Anticipating, understanding and focusing efforts on meeting the customer (stakeholders) needs or expectations
Developing Self and Others - Recognizing continuous development is essential for success and taking steps to develop self and helping others to excel
Driving Execution - Translating strategy into action and execution
Leading by Example - Encouraging and following ethical standards
Leading Change - Recognizing the need for change, initiating and adapting to change
Motivating Self and Others - Inspiring teams and individuals
Functional Competencies

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